Not a scripted chatbot. AI agents that understand your customers, reply from YOUR data, and know when to hand off to a human.
Feed each agent with your documents, text and instructions. It draws on them to reply — no more made-up answers, only responses grounded in your reality (RAG).
A sensitive topic, a specific keyword, an unhappy customer? The AI agent pauses and hands the conversation to your team. You always have the last word.
Set rules: this question, this keyword → notify this person. Your team only steps in when it's truly needed.
Give each agent a name, a tone and a mission. Assign it to the widget, WhatsApp or Instagram. The right agent, on the right channel.
Connect your Shopify store: the AI agent pulls up the customer's order and answers in real time about its status, parcel tracking and delivery times — no human digging through the back office.
The AI spots your new Google reviews and replies automatically, in your tone: a warm thank-you on positive reviews, a measured draft to approve on tricky ones.
When a teammate answers a customer, Madyis turns it into reusable knowledge. You approve in one click — and your AI gets stronger, day after day. Your experts train the AI effortlessly.
Already have an AI agent? Connect it to Madyis in a few clicks: it answers your customers across every channel.
Claude
OpenAI
n8n
Hermes
Works with any OpenAI-compatible endpoint (Ollama, Groq, OpenRouter, Dify…) and any webhook that replies.
Every generated reply is logged. No black box.
Every reply, its sources and the tokens consumed, tracked and reviewable.
A monthly AI reply quota based on your plan — no surprises on the bill.
Turn the AI on or off per conversation. The human always keeps the lead.
